In today’s competitive landscape, it’s important for a business to be able to rapidly adapt to market and environmental changes. “Agile” is the buzzword associated with this ability to adapt quickly to changing situations; but what is “agile” and how can a business become an “agile business”?
Agile is a philosophy, not a process. Although originally used for software development, it’s now used by companies large and small in any industry. According to the Agile Manifesto, agile refers to:
- Individuals and interactions over processes and tools
- Working software over comprehensive documentation
- Customer collaboration over contract negotiation
- Responding to change over following a plan
Becoming an agile business is a process that constantly needs work. Is it worth it? According to PricewaterhouseCoopers, agile firms grow revenue 37% faster and generate 30% higher profits.
Here are some guidelines for becoming an agile business:
Create focus. Don’t be distracted. Get rid of a long list of priorities and instead replace it with a short, manageable list of three or four items that are “must dos”. As you complete one item, add another to your list. This will keep you focused.
Communicate your vision. Communication is the key to change and change-worthy behaviour. Communicate with employees often, be transparent and give them clear and compelling reasons to embrace agility and become agile champions.
Hire the right people. The success of your business rests on hiring the right people – employees who are aligned with your vision and your values. In order to be agile, the employees you hire must be results-oriented, not task-oriented. They must be able to work within an organization that gives them the freedom and the responsibility to accomplish their jobs without a step-by-step instruction manual on how to do it.
Create autonomy. You can’t maintain a stranglehold on your employees and micromanage every decision in an agile environment. Senior managers need to lessen their direct control over day-to-day activities and give their employees control over how they do their work. Give your employees the environment and support they need and have confidence that they’ll get the job done.
Be prepared for the unexpected. Although you can’t plan for the unexpected, you can be prepared for it. Agile businesses are flexible, adaptable and expect change. They are ready for all eventualities and can quickly pivot. Changing requirements are the name of the game.
Agile is motivating. An agile environment by nature is motivating. Instead of working on the same project month after month with little change, an agile environment empowers employees to respond to changes, giving them freedom to become more than their job descriptions.
How agile is your company? Want more advice on becoming an agile business, or general advice from other business owners like you? Find out if a TAB Board is right for you!
With the New Year now well underway, many business owners are just putting the final touches on their business plans. That doesn’t mean, however, that adjustments can’t be made to ensure your goals can be reached in 2017.
As a business advisor for many years, when it comes to planning, I tend to come across two types of approaches: the visionary and the executor. Both approaches have their pros and cons, but as I’ll explain, a combination is what you, as a business owner, should strive for, especially throughout the business planning process.
A visionary knows where they want to go. They have a “big picture” vision and are often concerned with growing the company by setting goals. However, they lack tactical deployment and detailed plan as to how to attain this vision. They tend to not pay much attention to the processes in which their goals are met.
On the other hand, an executor’s primary concern is detail-related. They set high performance standards but fail to align those tactics to the “big picture” of growing the business because they’re so focused on processes.
As a business owner, do these two approaches sound familiar? Whether you’re a visionary or executor, I recommend the following steps as a way to bring both visionary and executor together when developing your plan.
- Have a Vision
Think “big picture.” Have a solid idea of your current state of affairs, determine what changes you would like to make, and consider how much you want to grow and in what areas of the business. Some examples of this might be that you want to increase revenue in your X division by 10% , perhaps you want to acquire a smaller business this year to expand your national reach, or you want to offer an automated solution to your XX customers.
- Dig into the Details
Now that you know what goal you want to achieve, create a plan outlining in detail how you are going to get there. If your goal is to acquire a smaller company this year, then it makes sense that part of your plan will involve searching for available companies. The devil is in the details as they say, so capture as much detail here so the plan can be easily executed on.
At this point you’ll also need to allocate budgets accordingly and introduce the means or tactics in which the budget will apply to.
- Review your progress
As with anything in business, monitor your results. Regular progress meetings should be conducted to get an accurate picture of how your business is progressing. Most importantly, ensure you are consistently making modifications to ensure success.
A carefully thought-out plan that contains both a big picture vision and accompanying details required for implementation is crucial for success. Ensure you share the plan with your employees so they are aware of the role they play in its execution.
While your business plan is somewhat of a blueprint, having a vision of where you want to go and how you are going to get there will position your business for success.
As discussed in my last blog, a business is only as strong as its team, I shared with you why having a strong team is so vital to your business’s success. Once we as business owners understand the value of a strong team, the natural next step is how to create that team and how to measure its success.
There are several key elements to building and measuring a strong team—from defining roles, ensuring communication, to celebrating successes and measuring progress. I’ve outlined four key elements that you’ll need to consider in building a successful team.
- Define and Value Roles
In addition to a job description, ensure your staff have their responsibilities clearly outlined. Clearly defining what it is the team member is responsible for, as well as how it plays a part in the overall company, will help in understanding the value their position plays in the overall growth of your company.
- Openly Communicate
Open, or two-way, communication is a key aspect in running a successful business. Your employees rely on you to communicate your expectations to them and to provide any information or training that may be required.
From a feedback and measurement perspective, communication is key. Create not only an onboarding document which outlines your expectations, but also develop a feedback mechanism for them to communicate their progress or any difficulties they may be experiencing. You can establish weekly or daily meetings with them and ask them to create a report, which gives you an overall perspective on how they are progressing and managing tasks.
- Celebrate Success/Embrace Failure
If an employee or team accomplishes something in the workplace, celebrate it! No, you don’t have to throw a big party with cake, streamers and balloons, but even the simplest recognition like a personalized email acknowledging their accomplishment can go a long way.
However, if mistakes happen, use them as a learning opportunity not just for that individual, but also for the entire team. As a business owner, it’s essential not to place blame or point fingers when something goes wrong. The goal of your team is to work towards the future of the business, so learning from mistakes should make for a valuable lesson moving forward.
A team is non-existent without collaboration. Collaboration can be achieved in many ways – through effective communication, sharing of knowledge, and peer support. Ensure you have built in opportunities for collaboration, which might be regular team meetings, in-house lunch and learns, one-on-one meetings, etc.
Roles often collide and allow employees to work synonymously together. If we think back to the restaurant analogy, a cook would not be able to plate food without clean dishes, nor could a server serve the food if the tables are not cleared.
Lastly, team building and measurement is an ongoing process in which you play a vital part. Allow yourself the time to invite your team to share in your goals and help you achieve them. Just as no man is an island unto himself, no company can be built without a strong team.
What do you and your team hope to accomplish for the remainder of the year?
Regardless of whether a business is seeking to satisfy a major increase in demand, or strengthen its competitive position, growth is a vital step in the development of any business. From hiring employees and increasing office space to increasing production, expanding services or extending product lines there is a lot to consider. Growing your business requires you to take a bit of a leap. Look for these signs before you look to grow your business:
1. You are being approached by potential clients
When you find that you are receiving request and inquires from customers and clients, this is usually a sign that you are in a position where growth is possible. Your brand has now gained just the right amount of exposure to for growth to take place.
2. Your team is strong and ready to grow
It is vital to know if your company has the right staff in place for growth to be possible. Valuable leaders are important however, having a strong team of employees who are experts at what they do and are committed to your business, is crucial in the growth phase.
3. You have the necessary funds for growth
Knowing your sales cycle and what income you can expect on a regular basis will ensure that you do not experience a shortage in cash flow during growth. It is important to know this as you will not be able to successfully grow if your sales do not match with your income. Measure this before you grow.
4. You are personally ready to grow
Are you ready for the commitment that comes with growing a business? If you are not prepared, business growth can have affect your personal well being as well as your family and daily life.Your business may be ready for growth but it can only be successful if you are ready for it. Experts say business owners should assume a 12 month adjustment period to achieve normal balance in the business after a growth spurt.
5. You have realistic expectations
Know what your business can handle. It may be difficult to not get carried away if you’ve mastered a particular market or excelled in a specific area. You may think you have everything you need to do exactly this all over again but be realistic in what you hope to achieve and what you can handle. Consider the economic benefits, your existing infrastructure and current resources to evaluate if you will be trying to take on too much at once.
6. You have met and continue to meet set goals
Stop making excuses for failed goals and instead find alternate ways to meet them. Doing this will encourage confidence throughout all levels of your business and help overall growth in the long run.
If your business is growing, you’re doing something right. It’s also important to understand that growth is a disruptive force. A period of substantial growth will influence every single aspect of your company, which is why you need to adopt a strategic mindset.
As a business owner, you may have already set your business expectations in December. If you haven’t, January is a great time to set your expectations, plan how to achieve them, and begin execution.
Like setting a personal New Year’s resolution, we need to be realistic about setting our business expectations. Set them high, but not so high that they are impractical or unreachable but just high enough so your team has to stretch a little to get there. Stretching is good; as long as it is handled with strong leadership and a well thought-out plan.
Setting expectations is one of the basic fundamentals of management; yet, many business owners and CEOs fail to do this very important step effectively. Setting expectations requires planning and communicating your plan to your team.
To create realistic expectations, you’ll need to rely on your previous performance. For example, if you usually have 10% growth, then setting an expectation of 40% growth may not be realistic. Set an expectation that exceeds what you know you can achieve, but also encourages you to stretch to achieve it. If you are starting a new business or going into a new market / selling a new product, then you do not have previous performance results to rely on, but you can do some research to understand how these markets and products usually perform and set an obtainable goal that is not discouraging but high enough to help you get established.
Create a Plan
Once you know what you want to achieve, the next step is to create a plan to achieve this. Break your expectation down into smaller, more manageable parts that have actionable items.
For example, if your goal is to grow your business by 25%, you’ll need to ask yourself:
- Where will I get these new revenues from – existing customers or new customers?
- If it is from existing customers, which ones? How will you get the new business from them e.g. a marketing campaign targeting a new service/product?
- If it is new customers, how are you going to find them and market to them?
- What staff resources do I need to achieve this?
- How can you increase customer knowledge of your new service/product e.g. online advertising, brochures, your website?
Track Your Progress
Whether through Salesforce or other CRM platforms, you’ll need to keep track and monitor your progress towards meeting your expectations. For example, if you are planning on meeting your expectation by obtaining new clients, then you need to see how many new leads are being generated per week/month and how many result in a sale or new client. If there is no progress by the end of the first quarter, then you might want to look at your resources and your methods.
In my 20+ years of providing business advice to hundreds of business owners, I have learned that achieving the “impossible” is usually actually possible with hard work, dedication, and creativity, and setting ourselves up for success involves first creating realistic expectations. Every time I see a business do this, they’ve actually surpassed what once seemed impossible!